ACS
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Bldg. 7264
Normandy Dr.

Hours:
Mon-Fri:
7:30am-4:30pm

Phone:
(785)239-9435
(785)239-9438

Fax:
(785)239-9548

FAQ's

Q: What are the hours of the Soldier and Family Support Center?

A: The Soldier and Family Support Center is open Monday through Friday 7:30am - 4:30pm. Please note, depending on the service needed, so programs will need you to arrive by 3:30 pm to provide quality customer service to meet your needs. _____________________________________________________________

Q: How do I become a United States Citizen?

A: If you are not a United States Citizen by birth, you may be eligible to become a citizen through naturalization. _____________________________________________________________

Q: Who is eligible to apply for naturalization?

A: Persons who are 18 years and older, file the "Application for Natualization" (Form N-400) with the Immigration and Naturalization Service (INS). Contact the Fort Riley Legal Assistance Office for eligibility requirements, forms, current fees and where to send the application. _____________________________________________________________

Q: How long will it take to become naturalized?

A: The time it takes to become naturalized varies from one local INS office to another. The average processing time for an application in the Kansas City INS District currently is 15 months.
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Q: I am a PV2 from Germany with a green card, but no citizenship. My wife is from France, but she has no green card and no social security number. The Staff Judge Advocate office told me that this makes me non-deployable. I am scheduled to deploy. What do I do?

A: This condition does not place the soldier in an automatic non-deployable status. Contact the Legal Assistance Office for help in this matter.
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Q: My spouse is a conditional resident. I will be deployed before she may file the "Petition to Remove Conditions on Residents." What can we do?

A: Your spouse should complete the Form I-751 and obtain all the required documentation before you deploy. If possible, both of you should sign the petition. Your spouse can then mail the documents to the Nebraska Service Center at the proper time. Your wife should also attach a copy of your deployment orders and a brief letter informing INS of your deployment. Your spouse should receive an extension of her current status from the Service Center. When you return, your spouse should immediately notify the Service Center of this fact. _____________________________________________________________

Q: How do I contact my local INS office?

A: The Kansas City INS District Office is located at 9747 North Conant Avenue, Kansas City, Missouri 61153. It is open Monday-Thursday from 7:30 a.m. - 3:30 p.m. The office is closed on Friday, weekends and legal holidays. To reach them by telephone, call 816-891-0603, Monday - Friday between the hours of 8:30 a.m. and 3:00 p.m. _____________________________________________________________

Q: If my sponsor served in a combat zone or a qualified hazardous duty area, will the taxable pay affect our tax return?

A: Yes. Your taxable income for the year will be greatly reduced. _____________________________________________________________

Q: If I am serving in a combat zone, will I have additional time to file my income tax return?

A: Yes. The deadline for filing your return is extended for at least 180 days after the last day you were in the combat zone. Contact the Legal Assistance Office if you are not sure if the area you served in qualifies. Although many states follow the federal extension, you will need to check further to determine if your state has different extension rules. _____________________________________________________________

Q: Will the tax center be open after April 15th to help soldiers that are deployed?

A: As of now, no. The Fort Riley Tax Center is normally open from February - April 15th. It is possible to get tax assistance after April 15th by requesting an appointment with Legal Assistance. Soldiers expecting a refund should visit the tax center prior to deployment or make use of the tax services available at their deployed location. _____________________________________________________________

Q: My spouse filed taxes through a computer program. Is it too late to file electronically?

A: If you have already filed, it is too late to file electronically. _____________________________________________________________

Q: I received another W-2 after I filed my return. What do I do?

A: You need to correct your original return to include any differences in income or taxes paid. You can file an amended return (1040X). The Legal Assistance Office can assist you with this process. _____________________________________________________________

Q: I received a letter from IRS telling me that I made a mistake on my return and owe more taxes. What should I do?

A: Review the notice from the Internal Revenue Service. If you did make a mistake, you will have to pay the additional taxes. If you have a question concerning the adjustment, contact Legal Assistance Office for an appointment. _____________________________________________________________

Q: How can I contact the Internal Revenue Service?

A: The Internal Revenue Service can be reached at 1-800-829-1040. The wait times can be long, especially from late February through April 15th. _____________________________________________________________